The source page presents ONCF — Real-time rail traffic information as a service related to transport and travel. Its function is summarised as follows: Online information service on rail traffic conditions and possible disruptions. The exact features must be confirmed on the official portal.

How can you access ONCF online?

Use the link to the official portal shown on this page. Before entering personal information, check the domain name and make sure the selected feature exactly matches your need.

Which documents should you prepare for ONCF?

The source page does not provide a complete, universal regulatory list of documents to submit. First prepare the identification information and references relevant to your case, then consult the list displayed by the official portal for your specific procedure.

Does ONCF issue a document or certificate?

The result depends on the feature used. For this service, the identified use cases are: View traffic, Prepare a journey, Track a disruption. Some features may produce a document, information, tracking status or a submission; always check the result described by the official service.

The listing links this service to Office National des Chemins de Fer. e-services.ma is a private, independent directory and does not carry out the procedure on the user’s behalf.

What are ONCF processing times and fees?

Processing times and fees may depend on the procedure and your situation. Because they are not detailed on the source page, do not rely on a generic amount or timeframe: check the information displayed on the official portal when you submit your request.

How can you avoid a mistake before using ONCF?

Review the exact service title, prepare the useful references, check the route, date, service status, applicable conditions and real-time information where available, then use only the official portal. Also keep any confirmations, case numbers or receipts generated when available.

Transport and travel

ONCF — Real-time rail traffic information: practical guide

Online information service on rail traffic conditions and possible disruptions.

CitizensMoroccans abroad

Organization: National Railway Office
Category: Transport and travel
Profiles: Citizens, Moroccans abroad
Data verified: 2026-07-24

Independent directory. e-services.ma provides information and guidance without carrying out the procedure on your behalf. Always rely on the official website of the administration concerned to check requirements, required documents, processing times and any applicable fees.

Go to the official website ↗

Illustration of the ONCF service in Morocco — Real-time rail traffic information

Quick answer. To check the real state of rail traffic, ONCF provides several complementary channels: ONCF Voyages / INFO Trafic, information about works, the official WhatsApp channel and the customer relations centre. Traffic information is not the same as a theoretical timetable search.

Which channel should you use?

Current works and traffic impacts: ONCF Voyages, INFO Trafic section.
Planned disruption caused by major works: ONCF “Info Travaux” web information.
Notifications about changes and disruption: the official ONCF WhatsApp channel.
Personalised information: ONCF customer relations centre.

Planned timetable or real traffic situation?

A booking timetable shows the service that is scheduled. Traffic information tells you what is actually happening: works, timetable changes, disruption or an alternative arrangement. For an important journey, check traffic shortly before departure even if the ticket was purchased earlier.

Info Travaux during major projects

ONCF explains that its works-information section is updated to show impacts on journeys and practical advice. The ONCF Voyages application also includes INFO Trafic information covering current works, their consequences for circulation and the state of traffic.

If two pieces of information appear inconsistent

refresh the information using a recent official ONCF channel;
check the exact station and train concerned;
read Info Travaux if a change is planned;
for an urgent or ambiguous case, contact ONCF customer relations;
keep the ticket details available so the journey can be identified.

Traffic information is not a complaint service

Traffic status helps you prepare a journey. Compensation requests, disputes and complaints belong to customer relations or the relevant after-sales process. Do not assume that an INFO Trafic page automatically opens or processes a claim after the journey.

Official sources checked on 8 September 2026

Key point: before departure, check the real traffic situation through a recent ONCF channel; an earlier timetable may not reflect a last-minute disruption.