The source page presents ONEE — Water and electricity customer services as a service related to water, energy and the environment. Its function is summarised as follows: Information and access portal for drinking-water and electricity customer services depending on the region. The exact features must be confirmed on the official portal.

How can you access ONEE online?

Use the link to the official portal shown on this page. Before entering personal information, check the domain name and make sure the selected feature exactly matches your need.

Which documents should you prepare for ONEE?

The source page does not provide a complete, universal regulatory list of documents to submit. First prepare the identification information and references relevant to your case, then consult the list displayed by the official portal for your specific procedure.

Does ONEE issue a document or certificate?

The result depends on the feature used. For this service, the identified use cases are: View services, Contact ONEE, Learn about procedures. Some features may produce a document, information, tracking status or a submission; always check the result described by the official service.

The listing links this service to Office National de l’Électricité et de l’Eau Potable. e-services.ma is a private, independent directory and does not carry out the procedure on the user’s behalf.

What are ONEE processing times and fees?

Processing times and fees may depend on the procedure and your situation. Because they are not detailed on the source page, do not rely on a generic amount or timeframe: check the information displayed on the official portal when you submit your request.

How can you avoid a mistake before using ONEE?

Reread the exact service title, prepare the useful references, check the nature of the project, its location, technical data, authorisations and competent contacts, then use only the official portal. Also keep any confirmations, file numbers or receipts generated when available.

Water, energy and environment

ONEE — Water and electricity customer services: practical guide

Information and access portal for drinking-water and electricity customer services depending on the region.

CitizensSMEs

Organization: National Office of Electricity and Drinking Water
Category: Water, energy and environment
Profiles: Citizens, SMEs
Data verified: 2026-07-24

Independent directory. e-services.ma provides information and guidance without carrying out the procedure on your behalf. Always rely on the official website of the administration concerned to check requirements, required documents, processing times and any applicable fees.

Go to the official website ↗

Illustration of the ONEE service in Morocco — Water and electricity customer services

Quick answer. ONEE provides customer services for electricity and drinking water, but the correct channel depends on your contract, the branch concerned and the operator that actually serves your area. Before paying a bill or filing a complaint, check the supplier name and the customer or contract reference printed on your current bill.

First check: is this contract really with ONEE?

A household or business may be served by another operator, and water and electricity can be supplied under different arrangements. Do not assume that every local utility bill must be paid through ONEE. Use the bill header, contract number and issuer details to identify the responsible operator before entering a reference or bank information.

Online services documented by ONEE

ONEE has documented several remote customer services, especially for electricity: viewing and downloading bills, self-meter reading, some remote subscription journeys and simulation tools. Availability and screens can change, so use the official website to confirm which functions are currently offered for your contract and branch.

Paying a bill online

The terms of the ONEE online payment service describe a journey in which unpaid bills can be displayed, selected and paid electronically through the payment provider. After a successful transaction, a confirmation and receipt may be generated. Keep that receipt until the payment appears in your customer situation.

Before you pay

confirm that the bill was issued by ONEE and identify the relevant branch;
use the contract or bill reference requested by the official service;
review the unpaid items displayed before selecting a bill;
check the amount and any fee shown on the current payment screen;
save the receipt and confirmation message after payment;
if the payment is missing or appears duplicated, contact customer service with the transaction reference before paying again.

Complaints and billing problems

For a consumption dispute, meter problem or contractual issue, a bank receipt alone is not enough. Prepare the customer reference, the bills concerned and the information ONEE needs to identify the contract. Check current assistance channels on the official site when you submit the request.

Official sources checked

Key point: identify the operator and contract first. Digital services and payment methods must be confirmed on the official channel corresponding to your current bill.