PortNet Subscription — Operator registration: practical guide

Quick answer. The PortNet subscription platform is used to create the private space required before starting subscription procedures for the PortNet Single Window and, depending on the journey, Customs services. The portal states that creating this private space is mandatory before beginning the subscription process.

What can the subscription space be used for?

• check registration status in the BADR system;
• subscribe to Customs and to the PortNet Single Window;
• change certain information linked to the customs system through the subscription procedure;
• track the status of the file;
• manage requests to modify, cancel or restore a Customs account.

Who is concerned?

PortNet publishes subscription conditions by operator profile, including importer, shipping agent, bank, handling operator and freight forwarder. It is therefore not one generic form for every company. Select the profile that corresponds to your actual role in the foreign-trade chain so that the requested information and supporting documents match your situation.

Practical journey

1. create the private space with the operator's information;
2. confirm access according to the instructions received;
3. open the joint Customs/PortNet or PortNet-only procedure that matches your profile;
4. upload the supporting documents requested by the current portal;
5. track the same file from the private space instead of submitting a duplicate request.

PortNet presents the joint subscription as a digital procedure for completing Customs insertion formalities and subscription to the Single Window without a physical deposit. Exact documents and tariffs may change, so consult the portal's current “Useful documents” and tariff sections at the time of application.

PortNet and BADR: connected but different roles

The PortNet subscription journey can include checks or insertion linked to BADR, but BADR remains the secure Customs system. For that environment, see our guide to BADR online customs clearance. Do not treat a PortNet account and a BADR customs profile as interchangeable.

Account assistance

PortNet announces a 24/7 customer relations centre and a complaints platform. Its FAQ also states that one email address can be linked to only one private space. If the system says your address is already used, try password recovery before creating another account. After subscription, keep modification or restoration requests attached to the existing space so the file history remains continuous.

Official sources checked

• PortNet — operator registration and subscription
• PortNet — joint Customs / PortNet subscription

Key point: create the private space first, select the correct operator profile, then follow the application from that same account.