The source page presents Chikaya — Complaints, observations and suggestions as a service related to complaints and tracking. Its function is summarised as follows: National portal for submitting and tracking complaints with public administrations and organizations. The exact features must be confirmed on the official portal.

How can you access Chikaya online?

Use the link to the official portal shown on this page. Before entering personal information, check the domain name and make sure the selected feature exactly matches your need.

Which documents should you prepare for Chikaya?

The source page does not provide a complete, universal regulatory list of documents to submit. First prepare the identification information and references relevant to your case, then consult the list displayed by the official portal for your specific procedure.

Does Chikaya issue a document or certificate?

The result depends on the feature used. For this service, the identified use cases are: Submit a complaint, Track processing, Submit a suggestion. Some features may produce a document, information, tracking status or a submission; always check the result described by the official service.

The listing links this service to Administration marocaine. e-services.ma is a private, independent directory and does not carry out the procedure on the user’s behalf.

What are Chikaya processing times and fees?

Processing times and fees may depend on the procedure and your situation. Because they are not detailed on the source page, do not rely on a generic amount or timeframe: check the information displayed on the official portal when you submit your request.

How can you avoid a mistake before using Chikaya?

Review the exact service title, prepare the useful references, check the organization concerned, references, supporting documents, tracking channel and announced timeframes, then use only the official portal. Also keep any confirmations, case numbers or receipts generated when available.

Complaints and tracking

Chikaya — Complaints, observations and suggestions: practical guide

National portal for submitting and tracking complaints with public administrations and organizations.

CitizensMoroccans abroadSelf-employed entrepreneursSMEs

Organization: Moroccan administration
Category: Complaints and tracking
Profiles: Citizens, Moroccans abroad, self-employed entrepreneurs, SMEs
Data verified: 2026-07-24

Independent directory. e-services.ma provides information and guidance without carrying out the procedure on your behalf. Always rely on the official website of the administration concerned to check requirements, required documents, processing times and any applicable fees.

Go to the official website ↗

Screenshot of the Chikaya portal in Morocco — Complaints, observations and suggestions

Quick answer. Chikaya is Morocco's national portal for submitting and tracking complaints, observations and suggestions addressed to public administrations and bodies. The portal generates a number after registration; keep it because it is required for follow-up.

Complaint, observation or suggestion?

Complaint: report a malfunction or challenge the handling of a public service.
Observation: report a finding or remark without necessarily asking for redress.
Suggestion: propose an improvement to the service.

The form asks you to select the administration or entity concerned, the subject and, depending on the case, the region, province/prefecture or other location information. A clear subject and factual description make the file easier for the receiving service to handle.

How to prepare a useful complaint

identify the administration precisely;
summarise the issue with facts, dates and file references;
attach only useful and readable supporting documents;
provide an email address or phone number you can reuse for tracking;
save the complaint number after validation.

The forms observed in 2026 accept attachments. File formats and limits are shown during submission; check them before sending documents that contain personal data.

How to track the file

The tracking function asks for the complaint number and the email address or phone number used at submission. If the number is lost, the portal displays assistance numbers including 3737 and 08 0200 3737 from Morocco, plus a number for calls from abroad.

Special case: health complaints

Since April 2026, the health sector also has a dedicated platform, chikayasante.ma, announced for complaints concerning public and private health services. If your issue is specifically about health, check that dedicated channel before using the general portal.

After submitting, track rather than duplicate

Once registered, use the assigned number to monitor progress. Avoid creating multiple identical files simply because the answer is not immediate, as duplicates can complicate follow-up. Keep your supporting evidence and use the portal's tracking or assistance functions if essential information is missing.

Official sources checked on 8 September 2026

Key point: describe verifiable facts, choose the right body, and keep the tracking number together with the email or phone used at submission.